Terrible Service from CTM Springfield
I spent over R40 000 at CTM in late 2022, and one of the items I bought was a kitchen mixer with a 15 year guarantee. I logged a complaint with CTM more than 2 weeks ago and they still have not gotten back to me regarding the defective tap! I am struggling to use my kitchen sink, this is so inconvenient and CTM doesn't bother to give me any proper feedback!! I have a child living with cancer and do not have time to keep calling CTM. This is unacceptable.
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CTM's replyOfficial
01 Dec 2025, 16:42Hi Sharkira,
Please accept our delay in response. Thank you for bringing this to our attention. I would like to sincerely apologies for the inconvenience and frustration you have experienced, especially given your personal circumstances. Waiting more than two weeks for feedback is completely unacceptable, and I understand how difficult it must be to manage a defective kitchen mixer while caring for your child.
I have escalated your complaint to the relevant team as a priority and requested urgent feedback regarding the replacement or repair of your mixer, which carries a 15-year guarantee.I will personally follow up and ensure you receive clear communication and a prompt resolution.Thank you for your patience, and again, I am truly sorry for the inconvenience caused. If there is anything further you need in the meantime, please let me know and I will gladly assist.
CTM Customer Care
Please accept our delay in response. Thank you for bringing this to our attention. I would like to sincerely apologies for the inconvenience and frustration you have experienced, especially given your personal circumstances. Waiting more than two weeks for feedback is completely unacceptable, and I understand how difficult it must be to manage a defective kitchen mixer while caring for your child.
I have escalated your complaint to the relevant team as a priority and requested urgent feedback regarding the replacement or repair of your mixer, which carries a 15-year guarantee.I will personally follow up and ensure you receive clear communication and a prompt resolution.Thank you for your patience, and again, I am truly sorry for the inconvenience caused. If there is anything further you need in the meantime, please let me know and I will gladly assist.
CTM Customer Care
CTM's reply01 Dec 2025, 16:42
Official
Hi Sharkira,
Please accept our delay in response. Thank you for bringing this to our attention. I would like to sincerely apologies for the inconvenience and frustration you have experienced, especially given your personal circumstances. Waiting more than two weeks for feedback is completely unacceptable, and I understand how difficult it must be to manage a defective kitchen mixer while caring for your child.
I have escalated your complaint to the relevant team as a priority and requested urgent feedback regarding the replacement or repair of your mixer, which carries a 15-year guarantee.I will personally follow up and ensure you receive clear communication and a prompt resolution.Thank you for your patience, and again, I am truly sorry for the inconvenience caused. If there is anything further you need in the meantime, please let me know and I will gladly assist.
CTM Customer Care
Please accept our delay in response. Thank you for bringing this to our attention. I would like to sincerely apologies for the inconvenience and frustration you have experienced, especially given your personal circumstances. Waiting more than two weeks for feedback is completely unacceptable, and I understand how difficult it must be to manage a defective kitchen mixer while caring for your child.
I have escalated your complaint to the relevant team as a priority and requested urgent feedback regarding the replacement or repair of your mixer, which carries a 15-year guarantee.I will personally follow up and ensure you receive clear communication and a prompt resolution.Thank you for your patience, and again, I am truly sorry for the inconvenience caused. If there is anything further you need in the meantime, please let me know and I will gladly assist.
CTM Customer Care