Terrible Service

Terrible customer service by Jean. Firstly sold the incorrect unit and when I collected I realized it was not correct. Then tried to do the credit and neglected to inform the cashiers of the correct amount. I was then told that because I bought on my debit card, they unable to refund me, can only be done on a credit card in-store. I had to fill in a form for an EFT payment to my account. As I don't have my bank account number on hand, I had to take this form home, fill it in, scan it in and email it back to them - except I was never given an email account to email to. That meant I had to phone for the email address, just to be informed that it was still not billed correctly. A terrible experience and this isn't even the full experience.