1 reviews | Active since Mar 2009
Terrible service
HI <br> <br> We went through to CTM Randburg on Tuesday as we are doing up our bathroom and hallway,We spent about R23000 in total and was helped by Neil. <br> <br> *So far iv'e received an incomplete bathroom mixer <br> *Overcharged on the tiles (took over 30 mins to get a refund as Neil decided to hep another customer which is very unprofessional)<br> *incorrect shower door<br> *incorrect bathroom Vanity<br> *delayed collection of the incorrect items<br> <br> Today is Monday Morning I was promised the correct Vanity and the collection of the shower doors as they could not do it yesterday even after being promised they would collect<br> <br> This is all delays to my project the builders have to wait now which is totally unnecessary ,The service we received here is one of the worst i've ever come across !
Thank you for bringing this matter into our attention, we sincerely apologize for the dissatisfying service you received in the store.
It is highly disappointing to see that customers are still treated this way, when CTM strives to delight each and every customer.
The store operator will be notified regarding this matter and he will personally make sure that everything is sorted.
Please be assured that Neil will take the necessary customer service training to better the way he deals with customers.
Please feel free to contact me on ***
Kind Regards
CTM Customer Service
Thank you for bringing this matter into our attention, we sincerely apologize for the dissatisfying service you received in the store.
It is highly disappointing to see that customers are still treated this way, when CTM strives to delight each and every customer.
The store operator will be notified regarding this matter and he will personally make sure that everything is sorted.
Please be assured that Neil will take the necessary customer service training to better the way he deals with customers.
Please feel free to contact me on ***
Kind Regards
CTM Customer Service
