CM
Cathy M
1 reviews | Active since Apr 2013
06 Feb 2016, 13:50
Swearing and complaiing delivery man
6 February 2016 I made a purchase at Alberton and requested delivery, I added that I stay in the flat. The delivery men came and 1 of them by the name of Doctor told me that I should have been charged more since the delivery is at the flat. He took out his cell phone and called the store and demanded answers about my sale. He further used a swear word while talking about the matter and that The sales consultant wronged them. He wanted to turn back with the items since I he was not happy with the way I was charged. <br> It is really disappointing to have such kind of service since I intended to go there again to make another purchase.
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CTM's replyOfficial
06 Feb 2016, 14:13Hello MotshegoaC,
Thank you for bringing this matter into our attention, we sincerely apologize for the disappointing service you received from the delivery guys.
This is highly disappointing to see that our customers are disrespected in this manner.
CTM values you as a customer and we strive to delight you with our service and products.
Please be assured that this matter has been escalated to the store operator and that the delivery guys will be dealt with accordingly as this is totally unacceptable and is not aligned with CTM standards.
The store operator will be in contact with you to apologize for the service you have received.
We hope you may give us another opportunity to give you a great CTM shopping experience.
Please contact me for further inquiries ***
Kind Regards
CTM Customer Service
Thank you for bringing this matter into our attention, we sincerely apologize for the disappointing service you received from the delivery guys.
This is highly disappointing to see that our customers are disrespected in this manner.
CTM values you as a customer and we strive to delight you with our service and products.
Please be assured that this matter has been escalated to the store operator and that the delivery guys will be dealt with accordingly as this is totally unacceptable and is not aligned with CTM standards.
The store operator will be in contact with you to apologize for the service you have received.
We hope you may give us another opportunity to give you a great CTM shopping experience.
Please contact me for further inquiries ***
Kind Regards
CTM Customer Service
CTM's reply06 Feb 2016, 14:13
Official
Hello MotshegoaC,
Thank you for bringing this matter into our attention, we sincerely apologize for the disappointing service you received from the delivery guys.
This is highly disappointing to see that our customers are disrespected in this manner.
CTM values you as a customer and we strive to delight you with our service and products.
Please be assured that this matter has been escalated to the store operator and that the delivery guys will be dealt with accordingly as this is totally unacceptable and is not aligned with CTM standards.
The store operator will be in contact with you to apologize for the service you have received.
We hope you may give us another opportunity to give you a great CTM shopping experience.
Please contact me for further inquiries ***
Kind Regards
CTM Customer Service
Thank you for bringing this matter into our attention, we sincerely apologize for the disappointing service you received from the delivery guys.
This is highly disappointing to see that our customers are disrespected in this manner.
CTM values you as a customer and we strive to delight you with our service and products.
Please be assured that this matter has been escalated to the store operator and that the delivery guys will be dealt with accordingly as this is totally unacceptable and is not aligned with CTM standards.
The store operator will be in contact with you to apologize for the service you have received.
We hope you may give us another opportunity to give you a great CTM shopping experience.
Please contact me for further inquiries ***
Kind Regards
CTM Customer Service