GB
Gerhard B

1 reviews | Active since Apr 2015

03 Nov 2016, 16:41

Stock not delivered

<p>Went to CTM Menlyn, placed an order and made sure all the products I selected where instock, this was confirmed by the sales consultant. Delivery date was confirmed for 24/10/2016. Current date 03/11/2016, no feedback from CTM not calls nothing. My building project is delayed now thus resultating in penalities! I tried phoning CTM Menlyn with no answer, after a couple of tries a consultant picks up just to tell me she cant help me because their system is not working, she will phone me back. They cant even delivery my stock how would they remember to phone be back! </p>

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Replies (1)
CTM
CTM's reply03 Nov 2016, 17:18
Official

Good Day

Thank you for bringing this matter into my attention, please accept my humble apologies for the service you received at CTM Menlyn.

Please be assured that this matter has been escalated to the store operator at CTM Menlyn and he will be in contact with you shortly.

Thank you for giving us an opportunity to rectify this matter.

Kind Regards

CTM Customer Service