LN
Lufuno N

1 reviews | Active since Feb 2019

23 Sept 2024, 11:57

Stay Far Away from CTM Fourways - Terrible After Sales Service

I'm not even sure what to say. I went to CTM Fourways with a list and all the products required. I was in and out the store in 15 minutes. That's where the good service stopped. First delivery arrives, my bath is missing. I enquire and every single day I'm told it will arrive, it only arrives the next week Monday. The Friday before that I buy materials I need to start my tiling. I express that it is imperative that this arrives early on Monday so the tilers can start. They arrive 1.5 hours after the tilers. And then once again, spacers are missing. The tilers cannot work without them. Phone in to tell them, the salesman says he'll bring them himself, the store is 10 minutes away, 30 minutes away, no show. After spending so much money, I don't even words for the level of my disappointment.

0
Replies (1)
CTM
CTM's reply23 Sept 2024, 12:38
Official
Good day Lufuno,

I sincerely apologize for the frustration and inconvenience you've experienced with your recent order. It’s clear we did not meet your expectations, and for that, I am truly sorry. Please know that we are committed to resolving this issue and assisting you.

CTM Customer Care.