Southgate CTM service is ridiculous

I bought a Tivoli tap during 2022. Around March 2023, if I am not mistaken, the tap was leaking and I reported the fault. The fault was attended to timeously. But our hapiness didnt last. The tap started leaking in January and the fault reported on 29 January 2024. CTM requested me to provide a video with an explanation. This was submitted to CTM on 30 January 2024. On 21 February 2024 I went to the store to find out why they have not responded to my request. I was then promised by Brian Simelane (the manager I had been talking to since the beginning of this saga). To date I have not heard from Brian Simelane no anyone from CTM. I am extremely disappointed as I have always trusted CTM and not other hardware stores. They have lost my loyalty. May I please be compensated for water that I am paying for without enjoying the necessary benefits. They cannot just turn a blind eye when South Africa is struggling with water supply. CTM must be charged for their don't care demeanor.