AK
Anton K
1 reviews | Active since Jul 2015
08 Feb 2024, 15:24
Shower Enclosure - Panel Implodes
We purchased a shower enclosure from CTM on 31 January 2024 (@Northgate branch in Cape Town) and this item was delivered by CTM as well.
The Shower Enclosure remained in the box in an upright position until installation was going to happen on 8 February 2024. Upon taking 1 of the 4 panels out - This completely imploded and broke into multiple pieces as soon as it was removed.
This is effidient of a defect in the panel itself because the protective edging was still on the glass and the multiple pieces of shattered glass still sitting within the protective black edging.
This is completely unacceptable quality when I pay R4,799 for a shower enclosure. Now I am sitting with 3 out 4 panels with an incomplete shower and at no fault of the installer
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CTM's replyOfficial
08 Feb 2024, 16:15Hi Anton ,
I would to apologize for the inconvenience you have experienced with your recent purchase of a shower at our CTM Store. I understand the frustration this may have caused you. We take product quality very serious.
Once again ,I apologize for the inconvenience and thank you for bringing this issue to our attention. Our team will be in contact with you.
CTM Customer Care.
I would to apologize for the inconvenience you have experienced with your recent purchase of a shower at our CTM Store. I understand the frustration this may have caused you. We take product quality very serious.
Once again ,I apologize for the inconvenience and thank you for bringing this issue to our attention. Our team will be in contact with you.
CTM Customer Care.
Best regards,
CTM's reply08 Feb 2024, 16:15
Official
Hi Anton ,
I would to apologize for the inconvenience you have experienced with your recent purchase of a shower at our CTM Store. I understand the frustration this may have caused you. We take product quality very serious.
Once again ,I apologize for the inconvenience and thank you for bringing this issue to our attention. Our team will be in contact with you.
CTM Customer Care.
I would to apologize for the inconvenience you have experienced with your recent purchase of a shower at our CTM Store. I understand the frustration this may have caused you. We take product quality very serious.
Once again ,I apologize for the inconvenience and thank you for bringing this issue to our attention. Our team will be in contact with you.
CTM Customer Care.
Best regards,