1 reviews | Active since Jan 2012
Shocking service and still waiting on a refund
CTM has shocking service! Not only does the one in Richmond NEVER have enough stock, but they tell you they do, they make you pay and afterwards they will say "oh sorry, we don't have stock". On MULTIPLE occations we had to drive from Yzerfontein to the Brackenfell branch due to stock issues at Richmond Park - if we need 3 bags cement, they only have 1. This is very shocking! We also got two different tone tiles - so now the tiles looks weird in the house. My husband made payment on products on 3 June of over R6000 and afterwards was told "oh sorry - no stock". They emailed us a form for a refund which I completed the same day (3 June 2025) and until now (11 June 2025) we still have not received a refund! This is shocking service. Will never support this group again! We will buy our next load of tiles and taps from a company who actually gives service.
Thank you for taking the time to share your experience with us. We sincerely apologize for the frustration and inconvenience caused especially with the repeated stock issues, incorrect tile tones, and the delay in your refund. We fully understand how disappointing it must have been to travel such a distance multiple times, only to be let down. Your feedback regarding the communication around stock availability and the impact this has had on your project is extremely concerning and has been escalated to our branch and regional management teams. Regarding your refund, we are sorry for the delay since your submission on 3 June. This is not the level of service we aim to provide. The store manager will contact you.
CTM Customer Care.
Thank you for taking the time to share your experience with us. We sincerely apologize for the frustration and inconvenience caused especially with the repeated stock issues, incorrect tile tones, and the delay in your refund. We fully understand how disappointing it must have been to travel such a distance multiple times, only to be let down. Your feedback regarding the communication around stock availability and the impact this has had on your project is extremely concerning and has been escalated to our branch and regional management teams. Regarding your refund, we are sorry for the delay since your submission on 3 June. This is not the level of service we aim to provide. The store manager will contact you.
CTM Customer Care.