Shocking customer service

Shocking service from CTM. I placed an order - when someone eventually answered the phone. Quote was emailed. Payment made and emailed back with the delivery address. On the day of delivery I queried a time for delivery - no one has any record of my order. I have schedule people to do the installation who are standing around. They eventually come back to say the person I spoke to has no authority to confirm a delivery ... then why is this person answering the phone, listening to my query and calling me back? My order will now be delivered tomorrow apparently (waiting for tomorrow's excuse because from experience, I can see it not happening). What time can I expect the delivery - oh no, I'm asking a lot - how can a client ask such a question is the basic attitude. They expect me to wait around all day because it will be some time. What a joke. I will never buy anything for any of my clients from CTM. And to think I always recommended to my clients to go have a look at CTM - not anymore. I have emailed a complaint to the store manager and head office customer service but won't hold my breath that I will get a response. Shame on you CTM!