1 reviews | Active since Feb 2023
Shocking and disappointing service from CTM in Lonehill
Service was outstanding when I walked in and everything the Sales Lady-Khanisa was initially great. Whatever she told me to buy for my new place I did. Everything from Tivoli and even down to the best of tiles. Then she advised me to buy a black tub which I did and we had concerns before purchasing and she assured us it is a 10 year warranty. Then she sold me a liquid and sponge to apply on the tub, only to find the black from the tub was literally coming off as she sold me the liquid for cladding and not a plastic tub, which she had no choice to replace as she sold me the liquid and sponge which was completely wrong. Then I was promised delivery 5 times and had my plumber waiting the whole day only to be told the driver is coming and eventually when the driver did come a few days later he said he was not told about my delivery only at 15h30. Then after after installing a brand new Tivoli Kitchen Tap it immediately leaked and will not stop, I took a video and pics and sent to Khanisa, shocking response she said nothing can be done as my plumber did not flash the pipes. On the last delivery CTM's new delivery team ruined my staircase as well as my walls. I also immediately took pics and no response until now. That's not all I paid for Brand New products, she sent me a filthy used Black Screen when they delivered the wrong screen, in saying that she also sent me a Demo model for my black tub and 1 out of the 3 Hang toilets she also gave me her demo that was on the floor.
I have proof of all the pics, videos etc. I have asked to speak to the Store Manager and for him to call me, no response.
There was absolutely no service after purchasing, I had to constantly call and follow up eventually Khanisa did come to my place to see the shocking products I was sold. For spending 200k and a first customer of CTM's service is shocking and disappointing.
Then the sales lady sold me discontinued tiles and at no given time when selling them, did they say that they were going to be discontinued or they have any defects. It was the Store Manager who told me that they were discontinued after the fact that I installed a full house tiles including bathroom walls. He visited my home and on the first visit he mentioned my tiles should not be doing that and it happens when Tiles are high glossed. He also said there is no traffic and I do not wear heels and we do not ear shoes inside the house. That is not the point whether I wear heels or not or whether we use shoes or not! Spending that amount of money on tiles and you were told they were the best in CTM and then tarnishes and looks the way it does only after a few months is shockingly disturbing. Then on the second and third visit he could see they are getting worse by tarnishing and the scratches. I asked him for feedback again, he said he sent the pics to Head Office and is awaiting their feedback...which means I am still waiting AGAIN!!!
This is going on for far too long and with no solution!!
Then the sales lady sold me discontinued tiles and at no given time when selling them, did they say that they were going to be discontinued or they have any defects. It was the Store Manager who told me that they were discontinued after the fact that I installed a full house tiles including bathroom walls. He visited my home and on the first visit he mentioned my tiles should not be doing that and it happens when Tiles are high glossed. He also said there is no traffic and I do not wear heels and we do not ear shoes inside the house. That is not the point whether I wear heels or not or whether we use shoes or not! Spending that amount of money on tiles and you were told they were the best in CTM and then tarnishes and looks the way it does only after a few months is shockingly disturbing. Then on the second and third visit he could see they are getting worse by tarnishing and the scratches. I asked him for feedback again, he said he sent the pics to Head Office and is awaiting their feedback...which means I am still waiting AGAIN!!!
This is going on for far too long and with no solution!!