SERVICE...WHAT SERVICE?

<p>Working for South Africa's largest timber company this is actually something I don't even have to share, something that should never even have happend. A few week ago I requested a quote on tiles for our company, helped by a person called Lindani. Got the quote, so when I followed up on this, as to when we can collect I was informed that the quoted tiles is not even in stock. After talking to the manager, Wilby Botha, he ensured me that they will get the stock for me from Herm**** the Friday. After getting all paperwork ready, doing the payment - going through our whole procedures, because we normally do not work on COD - I was informed that the stock was send back because they thought we are not buying anymore because the payment did not reflect immediately - not even phoning to confirm if this is the case. Another promise was made that we will get our tiles the Monday, Monday I phoned, still not ready. Only receiving my Tiles on Tuesday - putting me more than a week behind schedule. Now I might be one person, and you might don't need my sales to make profits, but add up all small orders and you will have problems. I feel that this is certainly no way to treat your customers - whether I am a individual buying one tile or large company buying a R1 million. This story might go out without the right people seeing it, but I do hope that someone in management sees this and I do hope that you won't treat any customer like this ever. Train your people, inform your people. Communication Communication - that is all a customer wants AND of course SERVICE!</p>