Sales person has a stinking attitude

I went to CTM Southgate on 29 January 2023. I bought the tiles I needed only to find out the design is not the same. I went back the very same day to get an exchange.

The tiles I wanted were not there, so I opted for a similar design.

At dispatch the nice guy helped and wrote the refund invoice for me. The issue came when I went to the till to request an exchange. The lady that helped me was rude and ***********. I told her I wanted to exchange to which tiles. She did and incorrect calculation of the square meters I wanted and she over charged me.

She requested I pay an extra R351. I did and after that I went and checked the price and it wasn’t the same. I told her that she was supposed check the price instead of assuming because I showed her which tiles I wanted. She said I must stop fighting. I told her she is *********** and rude.

She threw my slip to the side and called Sipho. The guy who was helping me. He sorted it out and gave me my refund back.

Please teach your staff to have respect for other human beings. She is not doing me a favour. Its her job to assist me. She had a stinking attitude.