MR
Morne R
1 reviews | Active since Jun 2025
02 Jan 2026, 16:27
Refund taking a week.
I brought stock back for refund a week ago.So I fone this morning cause I didn't receive any refund yet.....so I had to come back to the store and do the whole process over.Only this time a requested a proof of payment before I leave cause it's a far drive from my house.Im waiting here 2hours now and nothing is happening.i think it ridiculous for a big company like this to be so neverminded about their clients time .
No Evan foned me to inform me that the payment wasn't made.i would have waited for another year if I didn't fone CTM this morning .I'm really disappointed
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CTM's replyOfficial
02 Jan 2026, 16:43Hi Morne
We sincerely apologise for the inconvenience and frustration you experienced regarding your refund. This is certainly not the level of service we aim to provide, and we understand how disappointing it must have been to return to the store, wait for an extended period, and not receive any communication regarding the delay from the store.Your time is valuable, and we regret that the refund process was not handled efficiently or proactively communicated to you. Please be assured that this matter is being addressed with urgency to ensure the payment is processed and that similar situations are avoided in future.Thank you for bringing this to our attention, and we truly apologise for the inconvenience caused.
Regards
CTM Customer Service
We sincerely apologise for the inconvenience and frustration you experienced regarding your refund. This is certainly not the level of service we aim to provide, and we understand how disappointing it must have been to return to the store, wait for an extended period, and not receive any communication regarding the delay from the store.Your time is valuable, and we regret that the refund process was not handled efficiently or proactively communicated to you. Please be assured that this matter is being addressed with urgency to ensure the payment is processed and that similar situations are avoided in future.Thank you for bringing this to our attention, and we truly apologise for the inconvenience caused.
Regards
CTM Customer Service
CTM's reply02 Jan 2026, 16:43
Official
Hi Morne
We sincerely apologise for the inconvenience and frustration you experienced regarding your refund. This is certainly not the level of service we aim to provide, and we understand how disappointing it must have been to return to the store, wait for an extended period, and not receive any communication regarding the delay from the store.Your time is valuable, and we regret that the refund process was not handled efficiently or proactively communicated to you. Please be assured that this matter is being addressed with urgency to ensure the payment is processed and that similar situations are avoided in future.Thank you for bringing this to our attention, and we truly apologise for the inconvenience caused.
Regards
CTM Customer Service
We sincerely apologise for the inconvenience and frustration you experienced regarding your refund. This is certainly not the level of service we aim to provide, and we understand how disappointing it must have been to return to the store, wait for an extended period, and not receive any communication regarding the delay from the store.Your time is valuable, and we regret that the refund process was not handled efficiently or proactively communicated to you. Please be assured that this matter is being addressed with urgency to ensure the payment is processed and that similar situations are avoided in future.Thank you for bringing this to our attention, and we truly apologise for the inconvenience caused.
Regards
CTM Customer Service