Refund not received

Good day, I have written the below to CTM Lonehill but have not received any response OR my funds.

Good day,

I hope that you are well.

On Friday, I came to CTM Lonehill to return some tiles which I did not need. Unfortunately the return would not process to my credit card and there was not enough cash available to refund me in full. I was helped by Danny Ledwaba who added me as a CTM debtor and said that the money would be refunded to my FNB account by Tuesday (today). I have not received these funds as yet (R 2,013.89) – please may I kindly request that this is investigated urgently.

Thank you.