Refund not being processed and No one taking accountability to have it resolved

I bought at Prospecton DBN tiles for R1860 and i paid via EFT and made it to be cleared same time,when i got into the shop i was told that the funds are not cleared as yet on their side i paid again using my card ,they told me I will be refunded the R1860.I told Mr Nkosi who was the sales person that I wont be able to come back to the Prospecton branch because I stay at Dbn North and he said it fine I can collect the refund at Springfield branch ,on the 28th I called Springfield to check if the refund was ready they told me they wont be able to assist me ,I must call Prospecton to have it sorted out,I called Prospecton branch again they told me NOOOO Springfield should refund me they will credit them to refund me, I called Springfield branch again on the 29th and they still told me No arrangement was made with them and they wont refund me I have to go back to Springfield branch ...Today is the 30th and there is still no solution to my issue when ever i call these 2 shops they both promise to call me back but neither of them call me back ,until i phone and make a follow up only not to be assisted ,After being a CTM client for so long is this the best treatment i deserve ?? Can someone escalate this issue for me ,my debit orders need to go off on the 1st