Refund

I’m really not happy with CTM Pietermaritzburg. I returned a shower door and exchanged for a longer one. They charged me for the new door and apparently did a refund for the other one. This has not been done. Firstly the manager there said it takes 14 days and I must be patient. Then on calling rcs they said it takes 42 hours. The manager then sends me an email saying the refund was approved and I need to take it up with rcs. Surely he should be sorting this out as it’s still not reflecting. I don’t think I will ever use this Ctm again as I just get met with rudeness! They were even rude when I went to exchange the door. Tile Africa had total better happy staff!!