Putrid Service yet again!!
I am so tired of dealing with CTM. After spending almost R100 000 with them 4 years ago, their plumbing items keep breaking. Now, I need a stopper for the pipe that came with their kitchen sink unit, and they say they do not stock/make them anymore. This is ridiculous!!! I cannot use the sink without the stopper. The pipe is exposed because my dishwasher no longer works and I can't keep it there sitting useless. CTM - you really need to do better!!!
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CTM's replyOfficial
07 May 2026, 17:18Hi Shikira,Thank you for bringing this matter to our attention. We are sincerely sorry to hear about your experience and understand your frustration regarding the ongoing plumbing issues and the difficulty in sourcing the required stopper for your kitchen sink unit.
We appreciate the significant investment you made in our products, and we regret that the level of after-sales support you received has not met your expectations. We also understand how inconvenient this situation is, especially with the sink being difficult to use and the exposed pipe creating an additional problem.
Please accept our apologies for the inconvenience caused. We would like the opportunity to investigate this matter further and assist in finding a suitable solution. Kindly share your contact details, proof of purchase, and if possible, a photo of the sink unit and the pipe/stopper required, so that our team can assess the issue and advise on the best available replacement or alternative option.
Once we receive the information, we will escalate this matter to the relevant team for urgent review.
CTM Customer Care.
We appreciate the significant investment you made in our products, and we regret that the level of after-sales support you received has not met your expectations. We also understand how inconvenient this situation is, especially with the sink being difficult to use and the exposed pipe creating an additional problem.
Please accept our apologies for the inconvenience caused. We would like the opportunity to investigate this matter further and assist in finding a suitable solution. Kindly share your contact details, proof of purchase, and if possible, a photo of the sink unit and the pipe/stopper required, so that our team can assess the issue and advise on the best available replacement or alternative option.
Once we receive the information, we will escalate this matter to the relevant team for urgent review.
CTM Customer Care.
CTM's reply07 May 2026, 17:18
Official
Hi Shikira,Thank you for bringing this matter to our attention. We are sincerely sorry to hear about your experience and understand your frustration regarding the ongoing plumbing issues and the difficulty in sourcing the required stopper for your kitchen sink unit.
We appreciate the significant investment you made in our products, and we regret that the level of after-sales support you received has not met your expectations. We also understand how inconvenient this situation is, especially with the sink being difficult to use and the exposed pipe creating an additional problem.
Please accept our apologies for the inconvenience caused. We would like the opportunity to investigate this matter further and assist in finding a suitable solution. Kindly share your contact details, proof of purchase, and if possible, a photo of the sink unit and the pipe/stopper required, so that our team can assess the issue and advise on the best available replacement or alternative option.
Once we receive the information, we will escalate this matter to the relevant team for urgent review.
CTM Customer Care.
We appreciate the significant investment you made in our products, and we regret that the level of after-sales support you received has not met your expectations. We also understand how inconvenient this situation is, especially with the sink being difficult to use and the exposed pipe creating an additional problem.
Please accept our apologies for the inconvenience caused. We would like the opportunity to investigate this matter further and assist in finding a suitable solution. Kindly share your contact details, proof of purchase, and if possible, a photo of the sink unit and the pipe/stopper required, so that our team can assess the issue and advise on the best available replacement or alternative option.
Once we receive the information, we will escalate this matter to the relevant team for urgent review.
CTM Customer Care.