Poor Servive

Good day

I hope you are well.

I would like to bring to your attention the extremely poor service I received from CTM Waterfall.

I got to the store on 21 November 2019. I placed orders to the value of about R33 000

The lady had told me my order will be ready in two days but then another lady said they can make plan for the next day. The next day came but I did not get any calls. I then left it for two days and on the third day was a Sunday I called about five times and each time my response was I would call your back. Eventually at 14.03pm I called them and the response was we were about to call you back. Do you really think I was going to get a call after 2pm when the store closes at 2pm. They then said my delivery will be done tomorrow being the Monday.

I then get no calls on Monday and I call them. I speak to a guy by the name of Michael who could not give me a time. The response I keep getting is the order will be done today. Do you expect me to stay at home all day waiting for delivery. Around 1pm I call again and they said the delivery is at the store and it will come shortly. I then call Michael again at 3pm and he said they still busy. I told him I need to leave the house so please call me back urgently with a time. At half 3 I get no response so I call and speak to Jeffrey the store manager only then does he say by 4pm it will be there.

My order gets delivered but some of the things were not delivered and the incorrect mosaic fix. I also ordered grout but they never put it on my invoice after showing your staff member Elizabeth which color I wanted and she scanned it

Your service is terrible and even the store manager agreed with me.