Poor service from Centurion CTM

Good day,

To whom this may concern:

I called in to enquire about bathtubs and a lady answered the phone to assist me. She didn't know what a bathtub was yet she works at CTM. She kept saying things I didn't ask for? No listening ability to help customers. What a shocking experience. She had taken my details down and promised to call me back. After not receiving any return calls, I called again to speak to the manager, he was busy as I was told and another staff member took my details down and promised to call me back. I have not received any return calls. Your service is pathetic. Your staff has poor knowledge of products and need to be trained on how to speak to customers.

It is amazing how service has deteriorated at CTM.