Poor service

My first experience with CTM was bad. Placed an order online and dealt with a very helpful and friendly advisor, Busi. Then things went South when Amalinda failed to deliver, no communication til I went back to the helpful advisor, then they said they’re out for delivery which was a lie. They **** twice on different days until I decided to cancel the order. I spoke with their manager who processed the refund but it was short with R50 which I informed her about, (on the email I mentioned that I don’t mind the R50 but I was just alerting her). Now what annoyed me is her lack of acknowledgment for the error, I didn’t get any email or call. That is poor service, from failed delivery to a short refund.