LM
Llewellyn M

1 reviews | Active since Jan 2023

29 Nov 2023, 21:18

POOR SERVICE - CLIENTS DON'T MATTER TO US

I bought material from CTM Pietermaritzburg to revamp my entire main en-suite.

Materials were left over from their staff over ordering.

I was given a refund via my mastercard through their FNB card machine.

I was told the refund would reflect in between 7-10 days.

2 months later and still no refund. The staff and manager have a no care attitude and I am advised to take it up with FNB myself.

Stay clear is my advice. Any refund demand cash.

0
Replies (1)
CTM
CTM's reply30 Nov 2023, 12:42
Official
Hi Llewellyn ,

Thank you for reaching out to us , we would like to apologize for the poor service you received at our CTM PMB store , we will investigate this matter and be in contact with you soon.

We value your feedback.
CTM Customer Care.