Poor service

On the 25 November 2022, we purchased tiles at CTM Springfield around 2pm the service was great inside the Store but we still waiting for delivery. I called the store on the 5 of November 2022 after 12 afternoon to query my order the person who assisted me said my order wasn't scheduled for delivery asked when would I like to receive it. Tuesday 6 of November 2022 was convenient for everyone but still I haven't received my order. On the 8 November 2022 I called again they said they gonna diliver as soon as possible, I made a follow up they said my order is on it's way as we speak. Bare in mind I spended close to R10 000, now I have to spend over airtime and have to pay the guy I hired to install the tiles for 2 days for doing nothing because it wasn't his fault that there are no tiles and he canceled his other job to do mine. You can't tell me that they are still busy with deliveries before black Friday and they should be honest about it. So I can try other means and they are not the only company that sells the best tiles. I am hurt more than disappointed.