Poor Service at CTM Menlyn-Wrong Tile Colour

I went to the shop on Monday the second of May to buy six boxes of tiles.l was helped by Jensen Francois.He is very *********** and he could not get the tile l wanted.Went with him to the aisle to confirm.Came back paid.then was asked to drive to dispatch.Guy dispatching seemed very new on the job.l followed him to the aisle and reminded him I want the dover bone white.l showed him the display.l helped him even to take the load to the car after assuring me he gave me the right tile.Another guy had to help him load the six boxes.How do l explain six boxes of a wrong colour tile. They gave me dover bone grey which is not a match to my house which is dover bone white.Now tiler has put a wrong mismatching colour.

CTM how do l make this right.lts labour costs,time ,adhesive the tile itself.

Sales order number ***

Document number ***

C947/CTM Menlyn

I am so disappointed. I followed your guys to make sure they give me the right product. Kindly advice on this.

Why are you having old *********** people assisting customers and young inexperienced guys.l need a refund.check your cameras you will see what transpired.