Poor service and rude attitude from Mbali Ngubane, Sales Rep.

On the 27th of March I paid for a bath spout and I was told they don't have stock they will call me once it arrives, cool I left my name and cellphone number. A week later I received sms'es on a daily basis that my order had arrived at CTM Pietermaritzburg. I drove to pick it up but Mbali at the shop told me its an error she will call once they have it and that I should ignore those sms'es.

Today (14.04.2021) I went to the shop again and another lady assisted me who told me she was Mbali's manager and told me my order arrived long time ago then Mbali started being rude and telling me she had been calling my number everyday and it was just ringing, I told her I never received a call from CTM or any number I didn't know, she was shouting and being disrespectful in front of her colleagues and customers. I have never ever experienced such a horrible service in my life and what hurts me the most is that even her "Manager" and colleagues kept quiet and watched her which indicated to me that she is like this with most customers or rather black customers because I'm sure if I was a white person she was not going to treat me the way she did.

When I got home and I took a closer look at the invoice I realised that she placed my order against a wrong client and hence it had 2 cellphone numbers but she was only calling the wrong one not mine. At the end of the day she is the one who made an error and she is ***********, instead of her calming down and identifying the root cause of the issue she chose to be abusive and disrespectful.

I thought CTM was a big well established company that values its customers but today I was very disappointed by their *********** Sales Rep Mbali Ngubane whom we as customers pay her salary.