Poor Service and no Comittment

<p>To whom it may concern.</p> <p>On the 28 February 2016 I purchased about 7-8 boxes of ceramic wall tiles for my bathroom from CTM (Northgate). We received around 7-8 boxes and the three weeks later I had my tiler start with the tiling. Three days into the job the tiler picks up there is a colour variation with the tiles but advised we need to wait at least seven days until the tiles adhesive is completely dry then we will be able to see whether there is any colour variation.</p> <p>So we left the tiles to completely dry and to my surprise we could see the colour variation pushing through. I immediately made contact with CTM and I was given a one extra box. The tiler then went on with the tiling work and once again there were different shades in the box I just received. I checked the other boxes to see whether the codes are different but they were all the same. When I called CTM (Northgate) they arranged for the Manager and his assistant (Wesley) to come out and have a look. The manager then took some photos and said he would forward this info to his area rep. A week went by and I did not hear from them and then I decided to call the store. The answer I got was “we still waiting on feedback from our Head office” Two days later I got a call from Wesley and he told me that the Store Manager said they will reimburse me for the tiles. I am thankful for the reimbur*****t of the tiles however what about all the additional cost involved. The cost of labour and materials. The discoloured tiles are all over the bathroom when I questioned Wesley about this he said that they won’t be reimbursing me for anything else.</p> <p>At this point I am very annoyed at their turnaround time of getting back to me and now sit with an almost double debt of completing my bathroom. I am truly disappointed in the lack of customer services and taking ownership, always having to call CTM back since it has been confirmed that there is a problem with tiles. Things like this do happened I understand but I have already paid for labour and materials which is now wasted. What I would like is for CTM to cover the cost of the Tilers labour as well as the adhesive and grout that was used.</p>