E
Eugene
1 reviews | Active since Apr 2025
18 Aug 2025, 12:14
Poor salesperson
Ordered tiles a week ago and on pick up date still nothing.Lots of miss communication and lack of knowledge.Its a circus!.The first time they loaded wrong tiles and I had to bring them back.Made 2 trips from Bothaville because of CTM' s error on my expenses. No compensation from their side
Helpful (0)
Replies (2)0
Replies (2)
CTM's replyOfficial
18 Aug 2025, 12:29Hi Eugene,
We are truly sorry for the frustrating experience you’ve had. 🙏 The miscommunication, delays, and incorrect loading of your order are completely unacceptable and far from the service we strive to provide. We deeply regret the inconvenience and extra expense caused by the repeated trips from Bothaville — no customer should ever have to go through that.Please accept our sincere apologies and allow us the opportunity to make this right.
CTM Customer Care
We are truly sorry for the frustrating experience you’ve had. 🙏 The miscommunication, delays, and incorrect loading of your order are completely unacceptable and far from the service we strive to provide. We deeply regret the inconvenience and extra expense caused by the repeated trips from Bothaville — no customer should ever have to go through that.Please accept our sincere apologies and allow us the opportunity to make this right.
CTM Customer Care
CTM's reply18 Aug 2025, 12:29
Official
Hi Eugene,
We are truly sorry for the frustrating experience you’ve had. 🙏 The miscommunication, delays, and incorrect loading of your order are completely unacceptable and far from the service we strive to provide. We deeply regret the inconvenience and extra expense caused by the repeated trips from Bothaville — no customer should ever have to go through that.Please accept our sincere apologies and allow us the opportunity to make this right.
CTM Customer Care
We are truly sorry for the frustrating experience you’ve had. 🙏 The miscommunication, delays, and incorrect loading of your order are completely unacceptable and far from the service we strive to provide. We deeply regret the inconvenience and extra expense caused by the repeated trips from Bothaville — no customer should ever have to go through that.Please accept our sincere apologies and allow us the opportunity to make this right.
CTM Customer Care
CTM's replyOfficial
19 Aug 2025, 11:23 We sincerely apologize for the long wait and the frustration this delay has caused. We understand how inconvenient it has been, and please be assured that we are reviewing the situation regarding the tiles from Vryburg to prevent such delays in the future. Your patience and understanding are greatly appreciated, and we thank you for bringing this to our attention.
CTM Customer Care.
CTM Customer Care.
CTM's reply19 Aug 2025, 11:23
Official
We sincerely apologize for the long wait and the frustration this delay has caused. We understand how inconvenient it has been, and please be assured that we are reviewing the situation regarding the tiles from Vryburg to prevent such delays in the future. Your patience and understanding are greatly appreciated, and we thank you for bringing this to our attention.
CTM Customer Care.
CTM Customer Care.