TC
Titan C

1 reviews | Active since Jun 2016

21 Jul 2022, 21:37

Poor quality products that dont last more than 6 months

Bought a cobo vanity, sink and mirror set from ctm edenvale, 6 months later the edges start to split. I reported the issue to the manager at the store and head office. All i got was a call from the supplier saying they will investigate the issue, it has been a month now and not resolved. The supplier mentioned they do not cover excessive moisture. my issue is that its a bathroom set, theres definitely going to be moisture. CTM products are poor quality and their after sales service is pathetic.. rather go shop at builders.

0
Replies (3)
CTM
CTM's reply25 Jul 2022, 10:37
Official
Good Day Titan, 

Thank you for reaching out. We are sorry to hear about your experience with our CTM products . We will look into the matter and revert back 

CTM Customer Care 
TC
Titan C's update15 Aug 2022, 12:52
Reviewer Update
Hi,

I see a lot of these automated replies, the situation is still not resolved. I am still stuck with your defective products.
CTM
CTM's reply15 Aug 2022, 13:41
Official
Good day, 

I have liaised with the store and they confirmed that they have contacted you to collect the new cabinet and you refused because you don't want to be liable for installation. CTM Edenvale has confirmed that they will send an installer to site by Friday 19th August . 

We apologize for the inconvenience

CTM Customer Care