Poor online experience

Not happy with your online ordering process at all. I purchased 8 Downtown Linear Silver mosaic tiles at Mitchells plain CTM, they deal dnt have in stock but arranged for it to be sent from another store to Mitchell's Plain which I'm fine with. Then I ordered another 8 of the same mosaic tiles online for collection also at the Mitchell's Plain branch, but I received a phone call from a lady asking me to collect from another store far away which I think is ridiculous. I told her the other tiles are being sent from another store to Mitchell's Plain and asked why can't she do the same.

I also ordered a wall hung toilet with flush plate and cistern included today, I received the invoice for this not long after my order, however I haven't received any feedback on the mosaic tiles I ordered online yesterday.

I need feedback on all my orders please. I trust the mosaic tiles I paid for in store will be at the store tomorrow, I have no idea what's happening with the mosaic tiles I ordered online and also with the installation products on the toilet order the invoice is missing the MTS Silicone Sealant Set that I paid for, if this tool isn't provided due to it not being on the invoice I need it to be refunded