Poor Management and No Commitment!!

<p>On the 2nd July 2016 my wife and I went to CTM (Brackenfell) to purchase some Mosaic tiles for our bathroom and kitchen. The particular mosaic tile we wanted to get for our bathroom was not in stock at the time but was told they could have it ordered and it would arrive the Thursday (07/07/2016). I spent R18K that weekend at CTM R8k of which was for that the tile that wasn’t in stock at the time. Thursday came and after 3rd phone call late that afternoon to CTM Brackenfell stock only then arrived. With great excitement I went to CTM to go collect the tiles from them the following morning only to be told my order did not arrive with the delivery the previous day! Utterly annoyed I asked them to arrange in some way to get the tiles for me that morning still as my tiler was already prepped and ready to get started expecting the tiles to have arrived the previous day already. The sales person whom we were dealing with at the time conveniently was not available both the Thursday or that Friday morning. I left the Bracknell branch around 08:20 as I needed to be back at work. Arriving at my place of work just after 9am and with no feedback regarding my request to locate the tiles I phoned Somerset West branch who quickly assisted me, letting me know which branch had stock and the amount! Why Brackenfell could not do this when I was there, is beyond me? </p> <p>I called Brackenfell branch and told them to arrange for the stock, to collect and to let me know when they have it. I little later that morning I get a call from a Steve (I think he is the Sales Manager) to tell me they have sourced some stock but he is not prepared to collect it on my behalf from Branches Tokai and Mitchells Plain as it's going to cost him R1000 just to collect it and that they don’t really make much profit on those mosaic tiles. Firstly, the collection cost is not my problem and it would not have been anyone’s problem if they had just ordered the stock in the first place. Annoyed I asked him, his not prepared to spend the collection cost but I must be prepared to carry the cost of labour while there were no tiles to lay, and if I were to collect the tiles from those branches what would by my compensation? and what I heard next nearly made me.... He says R250???? Even more annoyed I just agreed! Just to get off the phone with this *****! I don’t often lose my cool or swear, but **** I was close!</p> <p>I get a call a few minutes later from a lady giving me the required details for me to go and collect from Tokia and Mitchells Plain. I finished up at my place of employment 30min later and went on my way. I left the office at around 10:30, arrived home at just before 1pm that afternoon with my tiles, which were 3 sheets short by the way!! Finally, some tiling could be done! with more than half the day already gone, I get a call from the Sales person I was dealing with when we decided on the mosaic, to apologise and that I shouldn’t worry their driver will be collecting the tiles and deliver to my house. When I told him I have already collected and that he shouldn't worry he almost sounded half annoyed that he has to call the driver to say the tiles were already collected?? really?? after so much time has passed and the lack of communication within their branch I'm not surprised my tiles weren’t ordered to begin with. Over the course of 2 weekend and spending just short of R30k there they were not prepared to "spend" R1000 on correct a problem that they were the cause of? Pathetic is the word that comes to mind. What happened to customer service!</p> <p>Sure everyone makes mistakes, but there is such a thing as taking ownership and manning up when you have, but in this case it was just, “it’s not my problem”.</p>