Poor customer service

Good day Sir/Madam I would like to express the unsatisfactory service I have received from CTM online Sales department. This morning just after 10am I placed an online order with collection from Alberton store. Seconds later I received confirmation. About 10:30am I received an email from Damien Abdoll that Alberton has no stock and I as a customer must go to Eastgate to collect. Moments later I received another email from Andrea Mark's, stating in in order I may collect from Alberton. From about 11am they try contacting me to say no stock. Now this is the cherry on the after the diliberation asking them to please get the tiles from the store that has stock to Alberton they refused to extent I requested a refund with Damien accepted. Poor por customer service. It is people like this that are placed in the wrong position and willing to let their company lose money and loyal customers. Thanks to Nelly from Alberton store that is willing to go the extra mile to satisfy their customer of 10 years. Thumbs up to you Nelly. To Damien and Andrea you guys needs customer service training, how you handled this sale today shows how poorly you are managed. I can safely say you are in the wrong position. Go to the store and learn something.

ROMONA