Poor Customer Service

I have been using CTM for a very long time since I started building my flats, but I have never came across with such disappointing service ever.

On the 11 May 2022, I was at CTM Richmond Park to purchase bathroom set that my husband saw it online for our home back in Mthatha.

I came to the store confused because I normally ask my builders to come themselves and look for all the material they will require. This time I went myself to the store and I was assisted by the lady named "SANELE" on the tills, such a disgusting service I have ever come across with in my life.

I asked the lady that I am here to purchase the bathroom set that we saw online and i show her the picture, and I specifically said it needs to be delivered in Eastern Cape. " her answer was WE CANT" with so much attitude. I said, how come such a big store like CTM, she then said can I have a code for the product, i said i wont have a code because we got this picture online.

she check, while she was busy, quite not saying anything to me, there was a gentlemen behind me, she call him without asking me that can she assisting the guy. i was so furious already that time with her attitude, but i decided to keep quite.what makes me angry is that she asked me am i FRUSTRATED? MUST SHE SPEAK ENGLISH? i reply and said what do you mean that im frustrated? i mean you are rude now, and for the language it doesnt matter for me, it depends on your comfortability as long as you are gping assist me. she then asked me if do i need pipes for connection i said show me what you talking about because i dont know these things like i said my plumber or my husband normally come and purchase these things, can you at least give me an idea of what you talking about, "SHE GOT SO FURIOUS" she kept on arguing instead of helping me and ended up saying she is not going to help me she is going to ask someone else to help me she can not deal with this at all. i said that's entirely up to you i can not decide what you must do, maybe that person will assist me better. she call the gentlemen to assist me.

what ****ed me off the most is that, by the time this guy was helping me she was on another till behind me with another guy LAUGHING like no one business and make sure that i can see her and hear.

I have never been so embarrassed in the store in my entire life and the store with full of other customers.

all I'm asking is that kindly speak to her and make her understand that, this in not about her, it about the business that will be loosing clients, she needs to treat the client equally, respect them, speak to them in a professional manner because if you not doing it she wont stop and your customer service rate will drop.

thanks to the guy that assisted me, much appreciated for your service provided we need more people like him.