Poor customer service

I placed an order with CTM for 3 mirrors on 20 June and received confirmation that they would be delivered on 26 June.

It is now 17 August, and I STILL have not received my order.

I have made numerous phone calls and sent emails trying to find out where my mirrors are, or alternatively to arrange a refund. Despite repeatedly being told that someone will get back to me, nobody responds and nobody phones back.

At this point, the lack of communication is just as unacceptable as the fact that an order due for delivery nearly two months ago has still not arrived.

I have been more than patient, but this is extremely poor customer service. I simply want one of two things: deliver the mirrors I paid for, or refund my money.

CTM, please resolve this.