SR
Stephen R
1 reviews | Active since Sept 2016
24 Jan 2025, 13:09
Poor customer service
I am beyond frustrated with the appalling customer service at CTM Paarden Eiland, particularly from the manager, David Lachimiah. I have been trying to resolve a straightforward query regarding credits/refunds, yet my concerns have been completely ignored.
Despite sending an email in November 2024 and following up multiple times, I have received no acknowledgment or resolution to date. It has been over two months, and this lack of communication and action is absolutely unacceptable and unprofessional.
As a customer, I expect prompt and efficient service, especially when dealing with financial matters such as refunds. Instead, I have been met with silence and disregard. This level of service is far below what any customer should have to endure, and it reflects very poorly on CTM's reputation.
I would not recommend CTM Paarden Eiland to anyone seeking reliable service or accountability. If this matter remains unresolved, I will have no choice but to escalate it further. CTM must do better.
Helpful (0)
Replies (5)0
Replies (5)
CTM's replyOfficial
24 Jan 2025, 16:50Hi Stephen,
Thank you for bringing this matter to our attention. Please rest assured that we are actively investigating the issue and will provide you with feedback as soon as possible. We deeply regret that you have had to wait for more than a month for a response, as this is completely unacceptable. Please accept our heartfelt apologies for the inconvenience caused, and thank you for your understanding and patience.
CTM Customer Care.
Thank you for bringing this matter to our attention. Please rest assured that we are actively investigating the issue and will provide you with feedback as soon as possible. We deeply regret that you have had to wait for more than a month for a response, as this is completely unacceptable. Please accept our heartfelt apologies for the inconvenience caused, and thank you for your understanding and patience.
CTM Customer Care.
CTM's reply24 Jan 2025, 16:50
Official
Hi Stephen,
Thank you for bringing this matter to our attention. Please rest assured that we are actively investigating the issue and will provide you with feedback as soon as possible. We deeply regret that you have had to wait for more than a month for a response, as this is completely unacceptable. Please accept our heartfelt apologies for the inconvenience caused, and thank you for your understanding and patience.
CTM Customer Care.
Thank you for bringing this matter to our attention. Please rest assured that we are actively investigating the issue and will provide you with feedback as soon as possible. We deeply regret that you have had to wait for more than a month for a response, as this is completely unacceptable. Please accept our heartfelt apologies for the inconvenience caused, and thank you for your understanding and patience.
CTM Customer Care.
SR
Stephen R's updateReviewer Update
10 Feb 2025, 12:16 Dear CTMI appreciate your response and acknowledgment of the situation. However, despite your assurances, no positive action has been taken to resolve the matter. I kindly request an urgent update on the status of the investigation and the steps being taken to address the issue. A clear timeline for resolution would be greatly appreciated.I look forward to your immediate attention to this matter.Best regards, Stephen
SR
Stephen R's update10 Feb 2025, 12:16
Reviewer Update
Dear CTMI appreciate your response and acknowledgment of the situation. However, despite your assurances, no positive action has been taken to resolve the matter. I kindly request an urgent update on the status of the investigation and the steps being taken to address the issue. A clear timeline for resolution would be greatly appreciated.I look forward to your immediate attention to this matter.Best regards, Stephen
CTM's replyOfficial
10 Feb 2025, 17:31 Hi Stephen,
We have attempted to reach you multiple times without success. Please let us know a convenient time for us to contact you.
CTM Customer Care.
We have attempted to reach you multiple times without success. Please let us know a convenient time for us to contact you.
CTM Customer Care.
CTM's reply10 Feb 2025, 17:31
Official
Hi Stephen,
We have attempted to reach you multiple times without success. Please let us know a convenient time for us to contact you.
CTM Customer Care.
We have attempted to reach you multiple times without success. Please let us know a convenient time for us to contact you.
CTM Customer Care.
SR
Stephen R's updateReviewer Update
10 Feb 2025, 19:31 Dear Customer CareI find your response highly disappointing and disingenuous. I have no record of any missed calls, unread messages, or emails from CTM, which leads me to believe that this is merely an excuse for the lack of action on your part. It is unacceptable that I have to resort to a public platform like Hello Peter to receive any form of response.I have spent close to R50,000 on purchases at CTM, and I expected far better service in return. The stress and frustration caused by this entire experience have been unacceptable and will make me seriously reconsider doing any further business with CTM in the future.If you are genuinely attempting to resolve this matter, please provide evidence of your efforts to contact me and a clear update on the status of my query. I expect a proper resolution without further delays or evasive responses.I look forward to your prompt and meaningful action.Best regards, Stephen
SR
Stephen R's update10 Feb 2025, 19:31
Reviewer Update
Dear Customer CareI find your response highly disappointing and disingenuous. I have no record of any missed calls, unread messages, or emails from CTM, which leads me to believe that this is merely an excuse for the lack of action on your part. It is unacceptable that I have to resort to a public platform like Hello Peter to receive any form of response.I have spent close to R50,000 on purchases at CTM, and I expected far better service in return. The stress and frustration caused by this entire experience have been unacceptable and will make me seriously reconsider doing any further business with CTM in the future.If you are genuinely attempting to resolve this matter, please provide evidence of your efforts to contact me and a clear update on the status of my query. I expect a proper resolution without further delays or evasive responses.I look forward to your prompt and meaningful action.Best regards, Stephen
CTM's replyOfficial
13 Feb 2025, 16:57Hi Stephen,
please see below proof as requested.
Once again,we apologise for the inconvenience that may have caused you, kindly advise on a suitable time to contact you.
CTM Customer Care.
please see below proof as requested.
Once again,we apologise for the inconvenience that may have caused you, kindly advise on a suitable time to contact you.
CTM Customer Care.
CTM's reply13 Feb 2025, 16:57
Official
Hi Stephen,
please see below proof as requested.
Once again,we apologise for the inconvenience that may have caused you, kindly advise on a suitable time to contact you.
CTM Customer Care.
please see below proof as requested.
Once again,we apologise for the inconvenience that may have caused you, kindly advise on a suitable time to contact you.
CTM Customer Care.