Payment query pending since April 2016

<p>I made an eft payment of R493.00 on 29.04.2016 - and it is still not updated. I sent it on numerous occasions to the following email ********** ********** ********** 'EM_CARDS_CTMCUSTOMERS' - but I do not get any feedback. I have called on numerous occassions as well. I have eveb taken the p.o.p to the Mitchells plain branch. The service is terrible from RCS as they manage the ctm accounts. I cannot comprehend how long it takes to trace and allocate a payment. Please reverse all interest and delete the negative payment profile on the bureau. I made a payment 3 months ago. Can a manager pls get involved. Card number : Card no: ********** ********** 45726</p>