DD
Deon D
1 reviews | Active since Jul 2023
14 Nov 2023, 18:39
Pathetic service delivery
Purchased tiles 2 weeks ago from ctm online, provided correct address in Jeffrey's a week later they tried to deliver it in Welkom...after no response on email for 2 days my friend phoned them and they acknowledged and committed to deliver today 14 Nov and when nothing turned up they informed that the tiles is being sent back to Johannesburg and then to pe and then to the correct address if we will ever get it...
Helpful (0)
Replies (3)0
Replies (3)
CTM's replyOfficial
14 Nov 2023, 19:37Hi Deon ,
We are terribly sorry for such a bad experience dealing with our online department ,I will inform our online manager and she will be in contact with you soon to resolve your complaint. We will work on improving our service to avoid this going forward.
We value your feedback.
CTM Customer Care.
We are terribly sorry for such a bad experience dealing with our online department ,I will inform our online manager and she will be in contact with you soon to resolve your complaint. We will work on improving our service to avoid this going forward.
We value your feedback.
CTM Customer Care.
CTM's reply14 Nov 2023, 19:37
Official
Hi Deon ,
We are terribly sorry for such a bad experience dealing with our online department ,I will inform our online manager and she will be in contact with you soon to resolve your complaint. We will work on improving our service to avoid this going forward.
We value your feedback.
CTM Customer Care.
We are terribly sorry for such a bad experience dealing with our online department ,I will inform our online manager and she will be in contact with you soon to resolve your complaint. We will work on improving our service to avoid this going forward.
We value your feedback.
CTM Customer Care.
DD
Deon D's updateReviewer Update
14 Nov 2023, 19:45I can comment when I have the tiles the job had to be completed more then a week ago
DD
Deon D's update14 Nov 2023, 19:45
Reviewer Update
I can comment when I have the tiles the job had to be completed more then a week ago
CTM's replyOfficial
15 Nov 2023, 09:59Hi Deon ,
Once again I would like apologies for the inconvenience caused to you , I spoke to our online sales manager and she informed us that your delivery will take place today.
CTM Customer Care.
Once again I would like apologies for the inconvenience caused to you , I spoke to our online sales manager and she informed us that your delivery will take place today.
CTM Customer Care.
CTM's reply15 Nov 2023, 09:59
Official
Hi Deon ,
Once again I would like apologies for the inconvenience caused to you , I spoke to our online sales manager and she informed us that your delivery will take place today.
CTM Customer Care.
Once again I would like apologies for the inconvenience caused to you , I spoke to our online sales manager and she informed us that your delivery will take place today.
CTM Customer Care.