1 reviews | Active since Jul 2014
Pathetic Guarantee Service for AMALFI Tap
Good morning. Contacted Northgate branch in Cape Town on 31 January 2024 regarding Amalfi mixer with regard to cold water tap not working. Plumber from insurance had come to evaluate on that day and could not remove the cold water tap and said the mixer needs to be replaced. Amalfi 10 year guarantee and was informed by the Northgate branch to just email a picture of the tap in order for it to be replaced. This was done and no feedback received. Made telephonic contact again on 5 February and was asked to email the proof of purchase and I stipulated that it was purchased in 2016. I found the receipt and emailed it on 5 February 2024 at 17h13. Received email feedback on 6 February 2024 with reference to a supplement that there was only a 5 year warranty on this model which was not the agreement with intial contact and sending away plumber from insurance based on this information from Northgate branch. This supplement was never received. Further feedback received on 7 February 2024 from Francois was : Apologies the 10 year guarantee is only on the body the inner parts is only 3 years. We can still help whit parts for you. This is not what I was initially promised regarding this tap. I emailed again on 8 February 2024 inquiring when someone would come fix or replace the tap. Only got response after I emailed again on 9 February 2024 stating Good afternoon,I m going to give the plumber cell number that can assist. *** he name is marshell. I requested clarity on this feedback and response was Good afternoon. The plumber is working for Amalfi as well for Tivoli. He is the one that fix all of the taps. Must the customer now contact this plumber and bear the cost for this? As this is what I then asked Francois in an email sent 10 February 2024 at 10h51 and requested feedback again at 08h36 today 12 February 2024. The terms and conditions changed with each feedback and is unacceptable when customers pay expensive for quality products and this is the type of service and assistance received.
We would like to apologize for the miscommunication from our CTM Northgate branch, please note that our guarantee policy for our Amalfi taps changed to 10 years in the year 2021, anything prior to 2021 had a 5-year guarantee. We apologize for any inconvenience this may have caused you.
We will be in contact with you.
CTM Customer Care.
We would like to apologize for the miscommunication from our CTM Northgate branch, please note that our guarantee policy for our Amalfi taps changed to 10 years in the year 2021, anything prior to 2021 had a 5-year guarantee. We apologize for any inconvenience this may have caused you.
We will be in contact with you.
CTM Customer Care.
Thank you for taking my call, as per our telephonic discussion. Our Amalfi taps changed to 10 years in 2021, anything prior to 2021 had a 5 year guarantee. We apologize for the inconvenience caused to you.
CTM Customer Care.
Thank you for taking my call, as per our telephonic discussion. Our Amalfi taps changed to 10 years in 2021, anything prior to 2021 had a 5 year guarantee. We apologize for the inconvenience caused to you.
CTM Customer Care.
Once again ,thank you for taking my call ,as per our telephonic discussion we will assist you with the spare part without additional cost.
CTM Customer Care.
Once again ,thank you for taking my call ,as per our telephonic discussion we will assist you with the spare part without additional cost.
CTM Customer Care.