Pathetic business practice

Bought mosiac tiles from CTM on Saturday. Since they did not have stock, they asked me to come back (all the distance) to collect them on Sunday. They rang up the sale and took payment for the tiles. By Monday afternoon the tiles still had not arrived & I was kept standing and waiting for over an hour before being told so. This meant my husband missing appointments with clients & the tiler being unable to complete his half done project. The salesman called Ptn branch informing them that if the tiles were not delivered to me by the close of business on Monday (yesterday) they would need to employ someone to complete the tiling. I re-iterated that. The manager wrote on my slip " to be delivered today".... that was yesterday! Half the day is gone and I still do not have the tiles. CTM has not had the decency to even call me to explain a darn thing, or apologize. My work stands unattended to & I am at a loss! Will CTM pay the tiler R 800,00 to come back and complete the work he could have completed yesterday??? WHY should costs be incurred on consumers for their negligence and lack of ethics?? They simply don't care!