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troy van der horst
1 reviews | Active since Jul 2014
02 May 2024, 13:12
Pathetic after sale warranty service
On 13 February 2024 Angelique Jansen from CTM Johannesburg Customer Care promised to replace spare part for Amalfi tap mixer as the terms and conditions had suddenly changed and no longer under warranty of 10 years as this type of warranty only applies to Tivoli products. It has been almost 3 months and no feedback received regarding the spare part that was promised. Initial problem was reported to the CTM Northgate branch on 31 January 2024 who promised that the unit would be exchanged for a new one under the warranty conditions.
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Replies (5)0
Replies (5)
CTM's replyOfficial
02 May 2024, 13:25Hi Mr Van der horst ,
Thank you for taking my call ,as I had explain to you ,your taps are no longer under warranty and out of goodwill CTM will give you the spare parts at no additional cost .
We will contact you once the spares has arrive at the store.
CTM Customer Care.
Thank you for taking my call ,as I had explain to you ,your taps are no longer under warranty and out of goodwill CTM will give you the spare parts at no additional cost .
We will contact you once the spares has arrive at the store.
CTM Customer Care.
CTM's reply02 May 2024, 13:25
Official
Hi Mr Van der horst ,
Thank you for taking my call ,as I had explain to you ,your taps are no longer under warranty and out of goodwill CTM will give you the spare parts at no additional cost .
We will contact you once the spares has arrive at the store.
CTM Customer Care.
Thank you for taking my call ,as I had explain to you ,your taps are no longer under warranty and out of goodwill CTM will give you the spare parts at no additional cost .
We will contact you once the spares has arrive at the store.
CTM Customer Care.
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troy van der horst's updateReviewer Update
06 May 2024, 11:24Received call from Angelique Jansen at 13h14 on 02 May 2024 who promised that spare parts would be sent with overnight courier and would receive call next day from Cape Town branch for collection but nothing as yet, 06 May 2024.
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troy van der horst's update06 May 2024, 11:24
Reviewer Update
Received call from Angelique Jansen at 13h14 on 02 May 2024 who promised that spare parts would be sent with overnight courier and would receive call next day from Cape Town branch for collection but nothing as yet, 06 May 2024.
CTM's replyOfficial
06 May 2024, 15:41Hi Mr Troy ,
Please note that your parcel was collected on the 3rd ,unfortunately Saturday and Sunday are not included ,however you may go to CTM Paarden Eiland to collect your spare part.
CTM Customer Care.
Please note that your parcel was collected on the 3rd ,unfortunately Saturday and Sunday are not included ,however you may go to CTM Paarden Eiland to collect your spare part.
CTM Customer Care.
CTM's reply06 May 2024, 15:41
Official
Hi Mr Troy ,
Please note that your parcel was collected on the 3rd ,unfortunately Saturday and Sunday are not included ,however you may go to CTM Paarden Eiland to collect your spare part.
CTM Customer Care.
Please note that your parcel was collected on the 3rd ,unfortunately Saturday and Sunday are not included ,however you may go to CTM Paarden Eiland to collect your spare part.
CTM Customer Care.
tvdh
troy van der horst's updateReviewer Update
07 May 2024, 14:32Received, thank you.
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troy van der horst's update07 May 2024, 14:32
Reviewer Update
Received, thank you.
CTM's replyOfficial
07 May 2024, 14:34You are welcome sir.
CTM's reply07 May 2024, 14:34
Official
You are welcome sir.