Item: CTM
Rating: 1
Author: Anton L

CTM's replyOfficial

19 Oct 2022, 10:13

Good Day Anton,

Thank you for reaching out to CTM ,
We would like to humbly apologize for the inconvenience caused to you. Kindly allow us time to look into the matter and we will revert back to you by end of the today .

CTM Customer Care

CTM's reply19 Oct 2022, 10:13

Official

Good Day Anton,

Thank you for reaching out to CTM ,
We would like to humbly apologize for the inconvenience caused to you. Kindly allow us time to look into the matter and we will revert back to you by end of the today .

CTM Customer Care

CTM's replyOfficial

19 Oct 2022, 10:45

Good Morning,

Please note that I have communicated to Portia who is our CTM Mokopane Manager. It appears that the conversation between your wife was a telephonic one where Portia mentioned that guarantee covers the manufactural defects of the products . Your mentioned that the cartridge broke and you will visit the store however you havent visited the store.

I would like to advise that you visit your nearest CTM with a picture of your tap and the defected part of it. The will log a call for you with the supplier if the defect is under the warranty . The supplier will then arrange for a site visit or replace the part/tap only if the tap or the defect is covered by the warranty .

CTM CUSTOMER CARE

CTM's reply19 Oct 2022, 10:45

Official

Good Morning,

Please note that I have communicated to Portia who is our CTM Mokopane Manager. It appears that the conversation between your wife was a telephonic one where Portia mentioned that guarantee covers the manufactural defects of the products . Your mentioned that the cartridge broke and you will visit the store however you havent visited the store.

I would like to advise that you visit your nearest CTM with a picture of your tap and the defected part of it. The will log a call for you with the supplier if the defect is under the warranty . The supplier will then arrange for a site visit or replace the part/tap only if the tap or the defect is covered by the warranty .

CTM CUSTOMER CARE

AL

Anton L's updateReviewer Update

15 Nov 2022, 11:57

I was personally in the store 30 minutes after said call, and to add insult to injury, after 30 minutes I could STILL not even find somebody that could, or wanted to, assist. All I received were blank stares from disinterested staff members and a vague mention of a manager that may be coming in at an unspecified time.

And no thanks, I already bought a decent mixer from a reputable supplier at a reasonable price. (I had to drive to Polokwane to find a proper supplier, thanks a lot.)
It is unacceptable that one has to complain here before somebody is even interested in assisting.
I won't be back, and you keep your 1/5 raqting for overpriced products and pathetic service.
For the amount of money we spent at your shop, one would have expected some interest from staff, at least...

AL

Anton L's update15 Nov 2022, 11:57

Reviewer Update

I was personally in the store 30 minutes after said call, and to add insult to injury, after 30 minutes I could STILL not even find somebody that could, or wanted to, assist. All I received were blank stares from disinterested staff members and a vague mention of a manager that may be coming in at an unspecified time.

And no thanks, I already bought a decent mixer from a reputable supplier at a reasonable price. (I had to drive to Polokwane to find a proper supplier, thanks a lot.)
It is unacceptable that one has to complain here before somebody is even interested in assisting.
I won't be back, and you keep your 1/5 raqting for overpriced products and pathetic service.
For the amount of money we spent at your shop, one would have expected some interest from staff, at least...

Overpriced low quality, and the refuse to honour their word.