Non Existent Customer Service!!!!

<p>CTM's accounts department is the most *********** I've come across in a long time! I requested to settle my account (after effectively paying my monthly installments of time every month!!) in the beginning of March! I was given a settlement amount & paid it the same day and sent the proof of payment to the requested email address. Needless to say, payment was not allocated and debit order still went off at the end of March. I phoned them again to query this. They confirmed that no payment was allocated. It was established that the incorrect reference number was used. (I left out the last 3 digits of the card number) so I was asked to send proof of payment again. But surprise surprise end of April, debit order STILL went off!! I phoned them AGAIN on Monday 15 May to enquire. I was asked to send proof of payment for the 3RD TIME!!!! This was by Bolela Siphunga @ 13:08pm. I was told that I'd receive a response with 24 to 48 hours. By Monday 22 May (ANOTHER WEEK LATER) I still had no response!!! So I phoned them for the 3RD TIME and was told no new information was added on the profile by Bolela on the 15th. Unfortunately I didn't take the name down of the lady I spoke to, but was told she works until 7pm, so she would phone me back on my cell phone number. Another 24 hours + and guess what....I'M STILL WAITING!!! I will not leave this here!! I am demanding to be refunded for the ******** deductions off my account PLUS expenses incurred for having to phone them NON STOP with no results!!! I will take this all the way to claims court if I have to! It won't be the 1st time I've done this & had a ruling in my favor!! Let's see if these *********** bunch will respond!! </p>