No service No care!

Went in to Menlyn branch for a replacement toilet seat. Despite having 2 on display, they have no stock and cannot source it for me from another branch. I tried their online solution and here they tease me by showing all branches outside Gauteng having stock but this item is not available to purchase online. CTM, if your online website is going to operate like that, maybe just change your digital strategy to online catalog’ing!

Despite all this, I reach out to their SALES department (twice), explaining my situation and asking if they can offer ANY assistance to help me source this item. Besides not being able to assist in person, online …. they also not even willing / courteous enough to respond to email requests.

Clearly a care less experience from CTM.