No response from CTM for TWO years after selling broken goods

We have renovated our entire home and all bathrooms during January 2016, buying thousands of rands of stock from CTM only! Once the bath was installed and we used it for the first time, we noticed the plug (trap) of the bath is leaking water, even when closed. This means we cannot use our bath at all and we could not have tested it until the bath was installed. We reported it and for two years now, CTM Rustenburg has not solved the issue. Now they blame the rep and cannot give me an answer as to when the rep will visit me as they "have trouble with the rep".

The toilet I have installed, also have a problem. The lid is connected to the toilet from the inside of the toilet. The toilet is fixed to to tiles when installed. The lid is now coming loose as the connectors on the INSIDE of the toilet is faulty. This means the whole toilet needs to be broken loose from the tiles. CTM's bad products is costing ME MONEY in order to replace it. But still CTM does not give me any feedback on this issue or how they can replace the toilet.

Our VERY EXPENSIVE Tivoli taps' red and blue indicators are coming off. This looks terrible and cheap!! I went to the shop showing them the handles...and even their display units IN THE SHOP are doing the same!!

The staff at the rustenburg branch keep on referring me to different people to sort out the issue, without any success. I want feedback and response ASAP as I cannot use the bathrooms I have installed, costing me a LOT of money!!