Nice Tiles, Really, Really Bad Customer Experience

I bought 52 boxes of the Felicia Grey Porcelain tiles online last week. After using 44boxes, the last eight at the bottom of the pack we noticed the tiles were cracked. Fives boxes out of eight had cracks and in each box, the tiles were cracked at the same place.

Last Friday I advised the online team, Palesa and Elizabeth of this, and I also asked my tiler to open up the boxes for the first time while I recorded it so they could see the box was sealed. I sent them the video and photos. To date I haven't had a solution to the problem. I keep hearing that they investigating with the delivery people as if they will say they made mistake and cracked the tiles.

They don't get back to me, I must keep following up. My renovations have now stopped because I need the tiles and there's no answer from CTM.

If I bought it from a branch I would return them and not leave until I had a replacement or my money back. But buying online you can't hold anyone accountable.