Nice shop but lacks management. Logistics failure too.

This dealer offers a great selection of tiling and sanitary ware and the sales service is good. But sadly this is where it ends. We dealt with sales lady Nozi who seemed fairly clued up in the shop. But after having paid for "all" the goods we selected, we discovered that numerous items were not on the quote despite Nozi scanning all the goods to add to our shopping list. We do not live close to this CTM so having to sort out this mess from a distance was frustrating. Finally, after a second payment for the "extras" delivery was promised for 3 days later. On the assigned delivery day we had to stand by till 16h00 as an approximate delivery time cannot be offered. Calls to Nozi at about 15h00 to get confirmation that delivery was still on schedule were met with "I can't get hold of the delivery truck" then refusal by Nozi to answer our calls. Someone claiming to be the manager, Mandla, said he would investigate and phone back but of course this never happened. When the truck eventually arrived, about a third of the goods were not on board. The delivery staff appear to be outsourced so it is pointless trying to deal with the driver. Another call to Mandla and the rest of the goods are promised for the next day. However, what is unacceptable is the fact that it was known from the start that there was a shambles with the loading yet no staff member had the guts to reveal this.