Misleading recommendation that ruined my excitement

I trusted CTM and was excited to purchase a corner bath; unfortunately I incurred more costs due to recommendation by CTM Northriding store.

The day I bought the Bath, I did not suspect that something could go wrong as they told me that it needs extra for it to be fully installed.

They recommended the overflow for the Bath and the POP up drainage as they were not included.

Due to the trust I had for CTM, I decided to add the extras and they also indicated and promised the overflow will flush the side of the Bath with a silver closer.

Upon installation, I remember how I told my plumber that i bought everything from CTM and they recommended the extras for a complete look.

I was shocked when the plumber called me to see the look and seeing the overflow that doesn't look need and just sensetive to be put on corner Bath.

I logged an online query and few days later I was called by the Northriding branch and spoke to the lady Who said that the Bath overflow was not installed properly as it suppose to flush the Bath.

I was shocked as I went to closeby stores to check and confirm; who indicated that they stopped selling the product due to similar complains.

The CTM lady insisted that it was not installed properly and they organised a plumber to come fix the overflow; but unfortunately it did not change any of the concern as it still didnt flush the Bath and they had no solution to it.

They indicated they can call the manufacture to check why it doesnt flush the Bath, honestly the wait did worth as they initially insisted that it was not properly installed by the plumber and the time I have wasted waiting for them. It didn't worth to wait any longer for no solution.

The amount of money spend for correcting the mess by myself did not worth it on my side.