MM
Mphiwe M
1 reviews | Active since Feb 2023
19 May 2025, 23:23
MELTING CTM SINK
Very disappointed in your level of service and the kind of products you sell to clients. I bought a sink last year that seems to be melting, raised this with the store since November 2024 but my complaint is not taken seriously nor attended to (Alberton Branch)
Went to the store spoke to salesman and manager by the name of Sipho , but till date I have not been assisted, instead I’m told about the suppliers, I don’t know if the expectation is that I must go look for your suppliers to return the sink , because last I checked, I bought the sink from CTM and not your supposed supplier.
If this is not handled by end of this week, I will definitely take further steps
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CTM's replyOfficial
20 May 2025, 10:43Good day Mphiwe,
Thank you for bringing this matter to our attention, and please accept our sincerest apologies for the frustration and inconvenience you’ve experienced. We are very concerned to hear about the condition of the sink you purchased, and we take your feedback seriously especially regarding the delays and lack of assistance you’ve encountered since November 2024. This is not the level of service we strive to provide at CTM. We have escalated this matter to senior management at the Alberton branch, and we are prioritizing a resolution.
CTM Customer Care.
Thank you for bringing this matter to our attention, and please accept our sincerest apologies for the frustration and inconvenience you’ve experienced. We are very concerned to hear about the condition of the sink you purchased, and we take your feedback seriously especially regarding the delays and lack of assistance you’ve encountered since November 2024. This is not the level of service we strive to provide at CTM. We have escalated this matter to senior management at the Alberton branch, and we are prioritizing a resolution.
CTM Customer Care.
CTM's reply20 May 2025, 10:43
Official
Good day Mphiwe,
Thank you for bringing this matter to our attention, and please accept our sincerest apologies for the frustration and inconvenience you’ve experienced. We are very concerned to hear about the condition of the sink you purchased, and we take your feedback seriously especially regarding the delays and lack of assistance you’ve encountered since November 2024. This is not the level of service we strive to provide at CTM. We have escalated this matter to senior management at the Alberton branch, and we are prioritizing a resolution.
CTM Customer Care.
Thank you for bringing this matter to our attention, and please accept our sincerest apologies for the frustration and inconvenience you’ve experienced. We are very concerned to hear about the condition of the sink you purchased, and we take your feedback seriously especially regarding the delays and lack of assistance you’ve encountered since November 2024. This is not the level of service we strive to provide at CTM. We have escalated this matter to senior management at the Alberton branch, and we are prioritizing a resolution.
CTM Customer Care.