BL
Brandon L

1 reviews | Active since Mar 2016

22 Mar 2016, 22:16

MANAGER swearing at me

As a former employee of CTM. I am utterly disgusted that a manager can speak to customers the way he did to me. Last week I returned two taps which one of them where already credited on my invoice. The warehouse manager William assisted me and the attitude i got from him was like i stole the tap being an x employee. The situation was sorted out with the manager the following day. Today I called the store and spoke to Gerrit as i needed to buy a bag of grout but would be there at about 5:10. He said it was fine and assisted me. When William saw me in the store he verbally attacked me. Saying i must **** off out of his store. I did mention to him I'm no longer an employee and he can not speak to me in this tone. He said it's after 5 and he doesn't care. All of this infront of the manager and salesman that was completing cash up. I eventually losted it with him and swore at him as i was not going to get disrespected like. I'll never recommed anyone to shop at this branch.

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Replies (1)
CTM
CTM's reply23 Mar 2016, 10:14
Official
Hello brandonlloyd,

Thank you for bringing this matter into my attention, I've confirmed with the store manager regarding the tap.

It seems the tap you were crediting was already credited from your invoice hence the suspicions aroused and as an ex-employee I am sure you fully
understand the procedures of our credit system.

However this is no excuse for the bad service you received in the store and from William.

CTM values you as a customer and we hope you may give us an opportunity to rectify the matter.