NM
Naledi M
1 reviews | Active since Mar 2023
07 Feb 2026, 13:49
Last month on the 3r...
Last month on the 3rd of January I bought cabinet with basin, we realized handle is missing the time we mounted it, went to CTM to report, sales rep that helped us promised us this weekend stock will arrive, yesterday my husband called to check if stock arrived he then told him they are still off loading stock we must call him today to check if they are done, I called him around 12:25, he said they are still off loading stock, my question is why must we call them instead of them calling us because it's them who sold product not complete? And my other question is how many days it takes them to off load their stock? It's unprofessional how they sell their products yet they sell quality Thank you
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Replies (4)
CTM's replyOfficial
07 Feb 2026, 14:57Hi Naledi,
Thank you for bringing this matter to our attention. Please accept our sincere apologies for the inconvenience and frustration you have experienced. We fully understand your disappointment, especially after purchasing a product that was not complete, and we regret that the follow-up did not meet your expectations.We acknowledge your concern regarding the lack of proactive communication from the store, and we agree that you should not have been required to repeatedly follow up on this matter. This is certainly not the level of service we aim to provide, and your feedback has been noted with the seriousness it deserves.
To enable us to assist you effectively and follow up with the relevant team, could you kindly confirm which CTM store the cabinet and basin were purchased from, as well as provide any invoice or reference details available?Once again, we apologize for the inconvenience caused and thank you for your patience. We value your support and look forward to resolving this matter as soon as possible.
CTM Customer Care.
Thank you for bringing this matter to our attention. Please accept our sincere apologies for the inconvenience and frustration you have experienced. We fully understand your disappointment, especially after purchasing a product that was not complete, and we regret that the follow-up did not meet your expectations.We acknowledge your concern regarding the lack of proactive communication from the store, and we agree that you should not have been required to repeatedly follow up on this matter. This is certainly not the level of service we aim to provide, and your feedback has been noted with the seriousness it deserves.
To enable us to assist you effectively and follow up with the relevant team, could you kindly confirm which CTM store the cabinet and basin were purchased from, as well as provide any invoice or reference details available?Once again, we apologize for the inconvenience caused and thank you for your patience. We value your support and look forward to resolving this matter as soon as possible.
CTM Customer Care.
CTM's reply07 Feb 2026, 14:57
Official
Hi Naledi,
Thank you for bringing this matter to our attention. Please accept our sincere apologies for the inconvenience and frustration you have experienced. We fully understand your disappointment, especially after purchasing a product that was not complete, and we regret that the follow-up did not meet your expectations.We acknowledge your concern regarding the lack of proactive communication from the store, and we agree that you should not have been required to repeatedly follow up on this matter. This is certainly not the level of service we aim to provide, and your feedback has been noted with the seriousness it deserves.
To enable us to assist you effectively and follow up with the relevant team, could you kindly confirm which CTM store the cabinet and basin were purchased from, as well as provide any invoice or reference details available?Once again, we apologize for the inconvenience caused and thank you for your patience. We value your support and look forward to resolving this matter as soon as possible.
CTM Customer Care.
Thank you for bringing this matter to our attention. Please accept our sincere apologies for the inconvenience and frustration you have experienced. We fully understand your disappointment, especially after purchasing a product that was not complete, and we regret that the follow-up did not meet your expectations.We acknowledge your concern regarding the lack of proactive communication from the store, and we agree that you should not have been required to repeatedly follow up on this matter. This is certainly not the level of service we aim to provide, and your feedback has been noted with the seriousness it deserves.
To enable us to assist you effectively and follow up with the relevant team, could you kindly confirm which CTM store the cabinet and basin were purchased from, as well as provide any invoice or reference details available?Once again, we apologize for the inconvenience caused and thank you for your patience. We value your support and look forward to resolving this matter as soon as possible.
CTM Customer Care.
NM
Naledi M's updateReviewer Update
07 Feb 2026, 16:26CTM Magaliesview in Rustenburg
NM
Naledi M's update07 Feb 2026, 16:26
Reviewer Update
CTM Magaliesview in Rustenburg
NM
Naledi M's updateReviewer Update
07 Feb 2026, 16:32RRN ***
Merchant: ***
Terminal: ***3
Merchant: ***
Terminal: ***3
NM
Naledi M's update07 Feb 2026, 16:32
Reviewer Update
RRN ***
Merchant: ***
Terminal: ***3
Merchant: ***
Terminal: ***3
CTM's replyOfficial
08 Feb 2026, 11:50Received, thank you, please note that our store Operator will reach out to.
CTM's reply08 Feb 2026, 11:50
Official
Received, thank you, please note that our store Operator will reach out to.