just a TAP

It's appalling that in 2023, companies still struggle with basic online ordering systems. I recently had a ********** experience with CTM. On 12/06, I placed an order and promptly paid online. Despite this, I received an email requesting payment. I responded with proof of payment, yet there was no acknowledgement from their side. Two days later, my wife had to intervene and call them, only to be informed that the item was out of stock, contradicting the website's stock availability. The representative promised to look into it but later, we were informed that our order was delayed because it was 'just a TAP'. This blatant disregard and ineptitude in handling a simple online order is inexcusable. My experience with CTM's online service has been deeply frustrating and disappointing. This is definitively my first and last interaction with them.